Terms, Conditions, and Privacy Policy

1. Marketplace Service Booking Terms

Babsy Cleaning operates as an introductory agency and booking platform. We provide the digital infrastructure to connect customers seeking domestic cleaning services with independent, vetted professional cleaners.

Platform Role and Contracts

• The Contract: When a booking is confirmed, the primary contract for the provision of cleaning services is formed directly between the Customer and the assigned Cleaning Professional.
• Our Liability: Babsy Cleaning is responsible for the platform functionality, secure payment routing, and initial introductory vetting. We are not liable for any damages, losses, or disputes arising directly from the physical cleaning service provided by the independent professional.

Booking Authorizations and Cancellations

• Security Holds: Upon requesting a quote, a temporary payment authorization hold is placed on your payment card. No funds are officially captured until the assigned professional explicitly accepts the job offer.
• Customer Cancellations: If a booking is cancelled prior to the professional accepting the job, the temporary hold is released instantly with no fees applied.
• Platform Overrides: Babsy Cleaning administration reserves the right to void any booking, claw back pending payouts from the professional, and issue full refunds to customers in the event of service failure.

2. Physical Products: Shipping and Returns

If you purchase physical goods or supplies from the Babsy Cleaning shop, the following terms apply.

Order Processing and Delivery Timeframes

• Order Processing Time: All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays.
• Order Cut-Off Time: Our daily order cut-off time is 2:00 PM GMT. Orders placed after this time will be processed on the following business day.
• Geographic Coverage: We currently provide shipping services strictly within the United Kingdom. We do not offer international shipping.
• Local Delivery and Pickup: For items purchased from our display floor, delivery is scheduled at the point of sale. These items are typically delivered within 48 hours within a 20-mile radius. Customers may also opt to pick up items immediately at no extra cost.

Product Return Policy

• Return Windows: You have 14 days from the date you receive your item to notify us of your intent to return it. Once you have notified our team, you have an additional 14 days to ship the product back to our London office.
• Condition for Returns: To be eligible for a full refund, items must be returned in their original, unopened packaging and in a resalable condition. For hygiene and safety reasons, certain cleaning chemicals or used equipment may not be eligible for return once opened.
• Return Shipping Costs and Fees: If an item is defective or we made an error, we will cover the return shipping costs. If you are returning an item due to a change of mind, you are responsible for paying the return shipping costs. We do not charge any restocking fees.
• Refund Processing: Once we receive and inspect your returned item, your refund will be processed and automatically applied to your original method of payment within 5 to 7 business days.

3. Privacy and Data Protection Policy

Protecting your private information is our priority. This Statement of Privacy applies to Babsy Cleaning and governs data collection and usage in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

In order to improve the services and products that we offer, we may collect personally identifiable information when you elect to use certain products or services. This includes:

• Customer Data: First and Last Name, Contact Address, Phone Number, and E-mail Address.
• Professional Data: Contact details, service area preferences, and strictly necessary identity verification documentation.
• Payment Data: All financial transactions are processed directly through our secure partner (Stripe). We do not store or have direct access to your full credit card numbers or bank account details.

How We Use and Share Your Information

We use your information for communicating with you in relation to services or products you have requested from us. We will never sell your personal data. Data is only shared with:

• Assigned Professionals: Cleaners receive your address and name only when a job is officially offered and locked in.
• Payment Gateways: Our payment gateway requires basic identification details to process security holds, splits, and refunds.

Your Rights and Data Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity.
• Comply with an existing legal obligation or the Privacy and Electronic Communications (EC Directive) Regulations 2003.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.

Children Under Thirteen

Babsy Cleaning does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.

Communications and Contact Information

From time to time, Babsy Cleaning may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and other general communication. You may opt out of marketing communications at any time.