Babsy Cleaning: Frequently Asked Questions

Babsy Cleaning operates as both a premium marketplace and a dedicated service provider. You can book highly-vetted independent local professionals for standard domestic cleaning, or you can request our specialized internal Babsy Cleaning teams to work directly for you on larger commercial spaces, end-of-tenancy cleans, or complex deep cleaning projects.

Absolutely. Whether they are an independent professional on our platform or part of our internal staff, every cleaner goes through a rigorous vetting process, including identity checks, background screening, and skill assessments to ensure your property is in safe, expert hands.

We send between 1 to 4 cleaners depending on the scope of your request. A standard flat may only require one professional, while a large commercial space or an internal Babsy team deployment will include a coordinated group to get the job done quickly and efficiently.

We prioritize consistency and will do our utmost to send your preferred cleaner every time. If your regular cleaner is on leave or unwell, we will supply an equally qualified replacement to ensure your schedule is never disrupted.

Yes. Health and safety are paramount. All professionals and internal teams are trained in up-to-date hygiene principles and cross-contamination prevention to ensure a safe environment for your home or office.

Flat-rate cleans are calculated based on the number of bedrooms and bathrooms (home offices count as bedrooms). We will thoroughly clean all designated bedrooms, bathrooms, living areas, dining spaces, and kitchens. Note: Any specific extras not selected on the booking form are not included.

A Deep Clean is designed for properties that need extensive attention. It allows our professionals extra hours to clean your home from top to bottom, addressing neglected areas like baseboards, deep kitchen grease, and bathroom limescale.

Yes, this is one of our specialties. Our internal teams are highly experienced in landlord-approved End of Tenancy cleans designed to help tenants secure their full deposit return.

Yes, we can provide all professional-grade supplies and equipment needed. If you prefer us to use your own specific household products, simply let us know in the booking notes and we will happily accommodate.

Absolutely. We are committed to sustainability. You can request eco-friendly, non-toxic green cleaning products during your booking to ensure a safe environment for children and pets.

Yes! Because Babsy Cleaning operates as a flexible marketplace, many of our independent professionals are more than happy to help with laundry, ironing, and dishwashing. When filling out your booking form, simply add these tasks to your custom instructions so we can match you with a cleaner who is capable and ready to provide these specific services.

Babsy Cleaning covers all 300+ areas and boroughs across London, and our network extends to major cities throughout the UK. If you have a postcode, we have a professional ready to assist.

It is entirely up to you. Many clients prefer to be at work or out of the house. Just provide us with entry instructions, and our vetted staff will treat your property with the utmost respect and lock up securely upon leaving.

We work with whatever method makes you comfortable. You can leave a spare key in a lockbox, leave it with a building concierge, or hand it to a trusted neighbor.

When filling out our online booking form, there is a dedicated notes section. You can leave highly specific instructions here—from "please focus on the oven" to "do not let the indoor cat out."

Yes. We offer a flexible, user-friendly service. We kindly request that you provide us with at least 24 hours' notice for any cancellations or schedule changes so we can adjust our team rosters accordingly.

Our pricing is completely transparent. You can view real-time pricing on our booking form without any obligation or need to enter personal details. Prices scale based on the size of the property and the specific extras you select.

We stand by our quality with a 24-Hour Guarantee. If you are not completely satisfied with any aspect of the service, contact us within 24 hours and we will return to re-clean the specific areas at absolutely no cost to you.

We accept all major debit and credit cards, direct debit, PayPal, bank transfers, and cash. We also provide streamlined corporate invoicing for our commercial clients upon request.

Yes. Babsy Cleaning never stores your financial data on our servers. We use Stripe, a global payment processor equipped with 256-bit SSL encryption, ensuring your transactions are 100% secure and fully PCI compliant.